Customer feedback
A little roundup of what our customers have to say. Feel free to add your own comments by completing our feedback/contact us form or message/recommendation on Facebook - we'd love to hear from you!
"I'm a first time customer. I first ordered one kit a few weeks ago and it arrived a few days later. I was so impressed with their service that I ordered two kits that just arrived today. I really appreciated the emails I received to keep me updated on my order throughout. The communication and service and speedy delivery is outstanding. I will definitely be coming back to shop again in the future. Thank you so much Hawkins Hobbies!"
Lisa F
"Five star service, always willing to help. Placed my order online on Friday, everything arrived on Monday. Thank you so much! Cannot recommend highly enough."
Gemma H
"First time using! Amazing!!!!!!!! Will be using again to kit up my other Mirabillias. Thank you so much you made my day."
Laurel H
"I have ordered from this lovely company a few times over the years, really helpful and service is fantastic. Definitely recommend them!"
Anna H
"Super speedy and helpful service! Thank you"
Natalie C
"I cannot get over how quickly you guys ship orders out! Ordered this morning, shipped this afternoon. It should be with me tomorrow. Awesome job, and thank you!"
Claire M
"Thanks so much for the quick delivery and brilliant service. This is why I have so many projects on the go!"
Sue D
"Thank you for my parcel which arrived safely today. Looks so sweet, I can't wait to start!"
Fiona A
"Very excited that my kit has arrived this morning. Thank you!"
Nicola W
"Thank you for the swift delivery. Much appreciated at this crazy time!"
Isabell M
"Absolutely brilliant service again can't wait to start one my kits. Thanks again."
Julie G
"Thank you for your fantastic service as usual. My kits arrived today."
Victoria S
"I've now bought a couple of kits from Hawkins Hobbies. The kits are great and the customer service is amazing! I highly recommend them."
Julie A
"Thank you once again for a speedy peerless service! September Sapphire Fairy is gorgeous."
Natalie E
"Fantastic service – as always. I think I have fallen in love with a new designer (Bella Filipina)."
Maggie T
"Brilliant service ordered on Wednesday evening, arrived Friday morning."
Katy S
"Snow Queen arrived safely this morning. Thank you so so much. You are my go to supplier, always going above and beyond! Five star service."
Gemma H
"Ordered some Mirabilia kits - omg! They are beautiful! Great service, fast shipping."
Linda S
"So impressed with all my orders here! Owners are very helpful and courteous, with quick responses. Items ship out fast and in great condition. Love ordering from here and will continue to be a frequent buyer."
Jenn H
"Many thanks for the very quick delivery of 'Garden Beauty' by Mirabilia, which arrived safely this morning. I am very impressed by the customer service and having sorted all the threads this afternoon, I am now looking forward to making a start this evening!"
Angela C
"My first order from here and I have to say that I am delighted. Ordered Thursday evening and arrived this morning ((Saturday). Thank you so much."
Stuart
"Just received my oder for the Lavender and Lace kit, Celtic Christmas - I'm absolutely delighted! Thank you so much for changing the fabric for me and posting so promptly. Very much appreciated!"
Rita B
"My cross stitch kit arrived yesterday as per email. Thank you for your prompt and excellent customer service. I will definitely order again."
Margaret A
"Thank you so much for excellent and speedy service. Ordered my kits yesterday and postman has just delivered them! Will definitely be ordering my Mirabilia from yourselves in the future!"
Catherine
"Thank you for such excellent service once again - much appreciated. Hawkins Hobbies is my first port of call for Mirabilia kits!"
Clare
"My cross stitch kit (Pooh and Friends: Dancing Days) arrived yesterday as per your email. Thank you for your prompt service and excellent customer service. I will definitely order again!"
Margaret
"I have received my order today and I am completely over the moon with everything. It was like Christmas opening today's post!"
Bernice
"My wonderful package arrived yesterday. Thank you again for all your assistance in the order for these 10 wonderful cross stitch books. Thank you, thank you, thank you! I can hardly wait to begin designing my Winnie the Pooh projects."
Lynn
"I received my [Winnie the Pooh] kits on Saturday and just wanted to say they look great. I stopped stitching for a while and hadn’t realised that the company had stopped trading. I have only recently started to buy cross stitch magazines again and noticed your ad. So great that I’ve got more of these to do and they are a welcome addition to the small pile of kits I’ve yet to start."
Elaine
"My full kit (Mirabilia's Silver Moon Tea) arrived, beautifully organised, so I was soon able to start stitching. Have completed the head so far and it's beautiful with lovely vibrant colours, can't wait to stitch more!"
Helen
"Thank you so much, I received my parcel this morning - fantastic winnie the pooh cross stitch kits and such a speedy service. Absolutely brilliant. Thanks again."
Anne
"Just to say a belated 'thank you', the kit arrived on Wednesday. Still drooling over the November fairy, just wish I had the time - I will order this one day though. Your customer service is second to none so thank you."
Sue
"I have just received my Red Lady Pirate Mirabilia kit. I don't think I have ever been so excited or impressed by one mail package. Having everything you need to get started at once is so motivating and encouraging - even the needles! Fantastic service. I love your website and how you present the patterns!"
Jocelyn
"Thank you for both kits sent in the last month (Celtic Spring and Celtic Summer). Very impressed with delivery and the fact that I can purchase Lavender & Lace having tried for a long time to find them in the shops."
Brenda
"I would like to thank you for a very efficient service on supplying me with the kit for the 'Angel of Healing'. You kept me informed every step of the way with the progress of my order. Having to source some of the items from America proved only a small delay. I am absolutely blown away by the kit and can't wait to start it! It's only another Lavender and Lace kit Blue Moon Angel that stops me at moment from starting, but only, I fear, for a little while. I will certainly use your service again, thank you once again."
Yvonne
"Just wanted to say a huge thank you for the great customer service that Hawkins Hobbies provides. I have had two kits now and have requested either it be sent without the fabric or only certain threads were needed and nothing has been too much trouble. I love completing Mirabilia cross stitch and they have always supplied me with everything I need at a good price and all packaged really well. I would not go anywhere else for all my cross stitch needs. Once again many thanks."
Ruth
"Received my parcel yesterday. Thank you for the great service."
Brenda
"Just a quick note to say thanks for Mirabilia's Royal Holiday, my sister loves stitching it. I'll definitely buy a kit from you again. Thanks again."
Beverly
"Just to let you know that Tigger arrived Monday morning. Thanks for such great service."
Nicola
"Just got my goodies... thank you so very much! I am very excited and can't wait to get started now! Thanks for all your help."
Janine
"I am really pleased with my kits and can hardly wait to start them. Thank you for your speedy service and I look forward to dealing with you again soon."
Stephanie
"Thank you so much for my parcel of goodies received today. There are so many things I want to stitch! :) I may have a problem keeping my daughter from pinching them first! I will have to share :) I really appreciate all your help and thanks for the prompt delivery."
Jacqui
"My kit arrived yesterday. Thank you for your prompt and efficient service."
Linda
"ust a quick note to thank you for the excellent service, my items arrived today."
Wendy
"Thank you for dealing with my order so promptly - just wish I could have ordered a lot more! I really enjoyed looking through all the kits and charts, it would be easy to get carried away so I was very strict and limited myself. My pooh bear booklets arrived today, they are lovely and will keep me enjoyably busy for some time!"
Beryl
"Just to let you know that my cross stitch kit duly arrived today - it's great! Many thanks."
Jenny
"Received the ordered items this morning. Very pleased with them, especially the chart books and I'm looking forward to stitching several of the charts and the kits. Thanks for the prompt delivery."
Sheila
"Thank you very much - my package was waiting for me when I got home from work tonight! Really appreciate the swift postage and service - will definitely use you again!"
Lisa
"Thank you for the beautiful 'Mermaids of the Deep Blue', Mirabilia kit. It is very carefully packaged, arrived in good time and I'm very pleased with the product."
Jane
"The (Mirabilia) kits are fantastic; packed superbly and presented so everything is easy to see and keep it all safe. Thanks again and I hope I'll be ordering from you soon. All the best."
Ruth