How can I contact you?
You can click on the Contact Us link at the top of the page or email us on info@hawkinshobbies.co.uk
Do you ship overseas?
We ship across the world but, unfortunately, we are unable to ship to the United States or Canada. Please see our terms and conditions for details.
Do you take credit cards?
We take Visa, Mastercard and American Express through the Square payment method. You can also pay by Apple Pay or Google Pay through the credit/debit card option offered by Square. All these details are processed securely through Square and we do not keep any of your payment details.
When will you charge me for my order?
You will be charged for your order when you checkout but UK customers have the option to pay by personal cheque or postal order, see our terms and conditions for details.
How can I change or cancel my order?
We endeavour to despatch your order within 48 hours so there may be time to change or cancel your order before it is sent out. Please contact us immediately and we will do our best to make the changes you require but if the order has already been despatched, you will need to follow our returns procedure. Please note, custom orders (items ordered specifically for you according to your own specifications) cannot be cancelled. See our terms and conditions for details.
How will my order be posted?
We use various posting methods, depending on your location, the weight of the goods ordered and the delivery method chosen during the checkout procedure. For details of our posting methods, please see our terms and conditions.
When will my order be despatched?
Providing the goods ordered are in stock (rather than a special order), we will despatch your order within 48 hours of receipt of cleared payment.
Can I return my order?
Yes, we offer a 14-day money back guarantee subject to our terms and conditions.
Can you order something for me (custom order)?
Yes, we are often asked to create a custom order for charts and items that we do not normally stock. We are happy to do this for you. Please contact us with the details of the item(s) you wish to order and we will reply with availability, price and expected delivery time. Please note, as custom orders are created bespoke, according to your specifications, they cannot be cancelled or returned. See our terms and conditions for details.
Do you sell gift vouchers?
Yes. Use the link at the bottom of the site page. Gift vouchers are sent by email to your recipient and this is done once your payment has been authorised. However, if you want the voucher to be sent later than the purchase date (possibly for Christmas or to arrive on a birthday) then you can have the voucher email sent to yourself (put your email address in both sections) and you can then print it out or forward the email on the specific date. We can also delay sending it out if you ask us to but you will need to contact us as soon as you place the order.
Do you run an affiliate programme?
No, we don't. Unfortunately, there is a link in the footer of the page that has details and allows you to sign up for this but, as it is hard-wired into the Opencart template, we cannot remove or disable it! Apologies if you have tried to sign up for this.
Do you run a rewards programme?
We try to keep our prices as competitive as possible and for that reason we don't offer a rewards programme. Unfortunately, there is reference to a rewards programme on the checkout page but, as it is hard-wired into the Opencart template, we cannot remove or disable it!