Frequently Asked Questions

How can I contact you?

You can click on the Contact Us link at the top of the page or email us on info@hawkinshobbies.co.uk

Do you ship overseas?

We are happy to ship worldwide, please see our terms and conditions for details.

Do you take credit cards?

We take credit cards through PayPal's payment system - you don't have to have a PayPal account to use this. When completing your order, click on the PayPal payment method and you will be taken to a PayPal payment page.  Once there, you can choose to either pay by your PayPal account or to pay by credit cards.

When will you charge me for my order?

You will be charged for your order when you checkout but UK customers have the option to pay by personal cheque or postal order, see our terms and conditions for details.

How can I change or cancel my order?

We endeavour to despatch your order within 48 hours so there may be time to change or cancel your order before it is sent out.  Please contact us immediately and we will do our best to make the changes you require but if the order has already been despatched, you will need to follow our returns procedure.

How will my order be posted?

We use various posting methods, depending on your location, the weight of the goods ordered and the delivery method chosen during the checkout procedure.  For details of our posting methods, please see our terms and conditions.

When will my order be despatched?

Providing the goods ordered are in stock (rather than a special order), we will despatch your order within 48 hours of receipt of cleared payment.

Can I return my order?

Yes, we offer a 7-day money back guarantee subject to our terms and conditions.

Can you special order something for me?

Yes, we often have customers asking for us to put together kits for other charts and items that we do not normally stock.  We are happy to do this for you. Please contact us with the details of the item(s) you wish to order and we will reply with availability, price and expected delivery time.

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